Delivery & Fair Use
Last updated: October 20, 2026
Summary: everything is delivered digitally — as a private download page (files) or as a live web address (stores) — and the delivery e-mail is sent to the address you gave at checkout.
1. What happens after you order
- You send the order form and receive an order number; nothing is produced yet.
- You contact us on WhatsApp with that number, we agree the payment method, and we confirm to you when the payment is received. Production starts only then.
- Your order details and photos are received automatically and checked for completeness. If something is missing we e-mail you; the clock starts once it is complete.
- Production runs on our automated system and is reviewed before release.
- You receive the delivery e-mail with your links.
2. Delivery times
- Cinematic Pack: within 24 hours of confirmed payment and complete details.
- Express (+$25 on a store order): your order is produced first and delivered within 24 hours.
- Stores: delivered with a live address (and the PWA / QR files for packages that include them); the typical timing is stated in your order confirmation.
3. What you receive
- Earlier Cinematic Pack orders: 10 enhanced photos (zip + individual files) and 1 promo video.
- Apex Store: your online store, a private PIN-protected manager page for up to 15 products (each supplied product photo enhanced and premium-framed; none in the store-only option), 1 video as the store hero and free hosting.
- Services you chose and the Restaurant & Cafe Bundle: exactly as ordered - unlimited products, 30-second promo video (private download page), QR menu and 300-DPI QR print cards, mobile app (PWA), Apex Live, Google Business Profile kit, your own .com domain (first-year registration and connection), Launch Playbook. The promo video is not part of the bundle.
- Apex Live (live orders, waiter calls, bill requests) is built only for restaurants and cafes.
4. Fair use
Hosting is included for normal small-business traffic. We may ask you to move to your own hosting if a store creates abnormal load, or if it is used for content forbidden in our Terms.
5. Support
Questions or problems: contact@apexstudiopro.com. We reply within 3 business days.